I went into the LIDS store at Northpark Center in Dallas to buy a gift for my boyfriend’s Dad for Christmas. It was really quite humiliating and annoying. This is what I wrote to LIDS:

“On Monday, December 30, 2013, I visited your LIDS Store in Northpark Center in Dallas, TX for the first time. Let me just say I will never ever shop at LIDS again unless I KNOW things change. I am visually impaired and a service dog user. Upon first entering the store with my boyfriend and my guide dog, we were greeted by one of your employees, Edgar. He immediately smiled at the dog, read the sign on the back that read “Do Not Pet Me I Am Working,” and laughed.. quite loud and emphatically. He then asked why you can’t pet the dog, why I have the dog, what’s the dog for, why can’t the dog get distracted, etc and so forth, in front of so many customers. I tried to end the conversation and go look at hats but he kept..on pressing. There were two other employees in the store that greeted us, only to ask about, or laugh at, the dog. They thought she was “guarding me” and were afraid to get near me, etc. They clearly had no idea what a service dog was.. One even antagonized her. This was an outrageous experience and I just cannot believe this has happened. I have never been treated this poorly, ever, especially about my service dog. Your employees clearly need training on what a service dog is and how to work with individuals with disabilities. I really hope to hear from you soon as this was a horrific experience. I posted a summary of this experience on your Facebook page, and one of your staff members replied to others’ complaints but not mine and that certainly didn’t help this any.

Thank you,
Jessica Naert”

They wrote me back and said they were sending my complaint to Corporate for review. I am hoping to hear back from them soon. I’ve had people that have wanted to pet Makiko a lot in public, people that asked me inquisitive questions about her, all of that I don’t really mind.. it’s when you constantly make a big joke or scene out of my guide dog for the entire duration I am in your store… makes for a very negative shopping experience.

Published by

Jessica N and Makiko

Jessica is a proud Texan. She graduated in 2014 with her Master of Science in Rehabilitation Counseling and is now employed. She is visually impaired and has a retinal disease, Retinitis Pigmentosa. Originally Jessica started blogging about everything from being diagnosed with the disease to where she is now, almost 9 years later. Then, Jessica went to Guide Dogs for the Blind and was blessed with Makiko, her new guide dog. Now, her blog "The Way Eye See The World" is about everything related to visual impairments, including guide dogs.

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