(Read here for the full story if you haven’t read about our scary incident with a gifted bone recently.)
I have bought many things at your stores over the years, from equipment to COUNTLESS number of fish, gerbils, dog food and treats, etc. Recently, I was pleasantly surprised that you started carrying Natural Balance dog food as this is the dog food that my guide dog eats. I am blind and I depend on my guide dog to live independently and maintain the very active life I do. Therefore, since Natural Balance is the food that works for her, even though it is a little more expensive, I buy it for her because we only give her the best. PetSmart sells Natural Balance a few dollars cheaper than one of it’s competitors so that made me shop at PetSmart even more.
However, I recently almost lost my guide dog due to a PetSmart product and I am absolutely horrified that these products are on your shelf. When I thought that PetSmart only carried the best of the best and therefore was a safe place to shop for my guide, I realized that this isn’t always the case. A good trusted friend went to PetSmart and bought Makiko an $8 or $9 Dentley’s femur bone as a Christmas present. We had delayed Christmas with her family. She ate it on a Thursday night and by 2:15am, she was vomiting profusely. She continued to do this off and on all throughout the night and the following day, which led me to not be able to go to an important meeting and instead when my dog was not wanting to move, puking constantly, and very uncomfortable, I took her to the Vet who had us rush her to an Emergency Hospital, where she had a gastrotomy to remove all of the pieces of bone that had become stuck in her stomach and would perforate her intestines if they continued to try and pass. As a result, my guide had an incision about the length of her belly, wasn’t able to work for weeks due to the incision and medications she was on, and my life and her life have been significantly affected by this. I now know not to give her any femur bones as these are horrible for dogs, according to many articles and pretty much any veterinarian. So, why does PETSMART carry this item still? I just don’t understand. Pet owners trust PetSmart to carry safe items and this item is NOT safe. There are numerous stories online if this same thing and similar incidents happening. PLEASE take this item off your shelf.
Jessica Naert and Makiko (Working Guide Dog)